If you are lucky enough to be part of a business that has more than one site, you will know just how important it is to be able to effectively communicate between them. An increasing number of companies are now moving on from traditional PBX and switching to hosted solutions instead.
This article is going to detail how you can use a hosted communications service to communicate as effectively as possible across the multiple sites of your business.
It’s a unified communications platform
Unified communications let you communicate internally and externally with ease.
With a unified communications system, like the Horizon Hosted Phone System, you will be able to make calls, instant message members of your team and host video calls through the same platform and at any time. This makes communication in general a lot easier and more effective because it allows quick and cost-effective communication from place to place simply.
Flexibility (for remote teams)
If you have a remote team or just want to get in touch with someone on another site, you can accept calls with your hosted phone system. What’s even better is that you don’t need to be in the office to answer the phone because the phone system provider will offer software for all users. Those who wish to can download their business phone software onto their devices without callers noticing any difference.
As your business grows, it is key that your phone system does too. There is nothing worse than having a call-out from your traditional phone system when a new member is added. This is why having a hosted phone system makes communication across sites so much more effective. Not only does this save you money, but it also increases scalability, as all you need to do to add a new member is to sign into the cloud platform and add them.
Companies are understandably concerned with data breaches and security with the average data breach costing almost $4 million.
Social engineering is one of the most common types of data breaches. Hackers can imitate phone providers and persuade them to hand over information that they then use to take over your system.
However, hosted phone systems come with an added layer of protection against potential security breaches. This VoIP provider previously linked in this article has strong identity management tools, so you won’t be tricked into handing information over.
With all this in mind, it is clear that hosted phone systems are the front runner in the most effective method of communication to use if your business has multiple sites.
You can also ensure that everyone has the same connectivity no matter where they are located, and programme each virtual phone to appear as though it originated from the same location for continuity in your customer services.
Without traditional phone systems connecting you to your office by wire, you are free to research new phone service providers that offer the features you need. This way, your business will not ever need to deal with expensive and outdated phone systems that take over all the space in the office.